Solar Scooters Two-Year Limited Warranty Summary (Scooters)
Solar Scooters warrants all scooters against defects in materials and workmanship for two year from the date of original online purchase. Solar Scooters does not warrant against normal wear and tear, nor damage caused by accident or abuse. The warranty is automatically registered and started from the date of purchase. Solar Scooters can only honour warranty claims if you can provide proof of purchase.
If you submit a valid claim under this warranty, Solar Scooters will either repair, replace, or refund your Solar Scooters at its own discretion. Warranty benefits are in addition to rights provided under local consumer laws.
Who is covered?
The original purchaser who bought the product from our website or shop. Proof of purchase is required.
Due to the technical nature of electric scooters all repairs must be undertaken by Solar Scooters UK. Any unauthorised repairs or attempts to repair will invalidate the warranty, unless authorised by Solar Scooters. Please ensure your read the manual in detail before using your electric scooter to avoid voiding your warranty.
What is covered?
Solar Scooters offers a two-year warranty which covers any defective components such as the motor, display and controller where the issue is determined to be a manufacturer issue not arisen due to how the product has been used. All wearing parts, small parts and screws are excluded from this warranty. We offer a warranty period of one year on the battery. All warranty claims must be supported by a proof of purchase and apply only to the original purchaser of the product. The warranty is not transferrable. The customer will also be liable for all inward and outbound delivery charges.
What is not covered?
Second hand product, those obtained via 3rd party re sellers, modified or altered product, poorly maintained product (left outside). Normal wear & tear on tires e.g. punctures, brake discs, horn, light etc., any water damage, failure or loss caused by accident, misuse, neglect, theft, excessive load, transport damage, cosmetic issues such as fading or scratches or any other cause not arising from defects in material or workmanship. In cases where failure is due to wear and tear or lack of maintenance we do offer costed repair & servicing. Please email firstname.lastname@example.org for any repair queries with your order number.
Exchanges (If applicable)
We only replace items if they are defective or damaged upon delivery.
Scooter warranty within 24 Months
Customer to cover cost of inward freight charges to our London service center for a diagnostic test. Any repairs which are covered by the warranty conditions above will be undertaken free of charge except freight charge.
All repairs (labour fee) and parts to be chargeable if not under warranty. Customer will be liable for both the inward and return freight charges. Where the scooter is not repairable or spare parts are not available we reserve the right to return the scooter back to your address until parts become available.. If failure is due to water ingress or misuse, Solar Scooters reserves the right to void your warranty.
Scooters bought second hand or out of warranty can still be repaired at cost, this is on a case by cases basis as not all scooters can be fixed if out of warranty or bought second hand.
Solar Scooters 14 Days Return policy
If you change your mind after buying from us and want a refund, you have up to 14 days tolet us know, and another 14 days to return the goods to us. You will need to return the product to us before we can provide a refund. Solar Scooters can help arrange the return for a charge of £30. There will be deductions for custom made products such as tron edition scooters as well as deduction for any damage caused to the scooter or packaging.
To initiate a return, you need to contact us via our email address: email@example.com
Please include your order number and the reason for your return in your correspondence.
Please note: the 14 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden (less than 1km logged on the scooter’s odometer.) Once your goods are received back at Solar Scooters, they will be assessed by our technicians. Any missing parts or damage resulting in a reduction in the retail value of the products will result in an equivalent deduction in your refund amount. Please see the information below as an indication of the refund you will receive – but please note the loss in value caused by
any excessive use or handling of the product will always be assessed on a case-by-case basis.
Solar E-Clipse Warranty (E-Bike)
Congratulations on your purchase of the Solar E Bike, a high-performance machine designed to provide a smooth ride in all environments. Our engineers have meticulously crafted this bike to be both durable and reliable. However, proper maintenance and operator checks are crucial to ensure optimal performance and to maintain your warranty support.
Before using your bike, please read the operator's booklet carefully and make sure your dealer has thoroughly explained all features of the bike to you. We highly recommend using genuine Solar parts and accessories to comply with your warranty terms.
For servicing, we advise that you contact an approved Solar dealer who has access to genuine parts and technical support. This will ensure that your bike is serviced to the highest standard and that any issues are promptly addressed.
Thank you for choosing Solar E Bike. We are confident that you will enjoy the outstanding performance and reliability of our product.
- First Service: 185 Miles (300 KM) or 3 months*
- Second Service: 620 miles (1000 KM) or 6 months*
- Third Service: 1240 Miles (2000 KM) or 12 months*
- Fourth Service: 1865 Miles (3000 KM) or 24 months*
- Fifth Service: 5th Service 2485 miles (4000 KM) or 36 months*
- Then every 12 Months or 620 Miles (1000 KM) - whichever comes first.
Our warranty terms for the Solar E Bike are as follows: the Chassis, Swing Arm, Motor, and Controller are covered for 18 months, while the Battery is covered for up to 20,000 miles. Non-Service Items are covered for 12 months, subject to the service schedule. Please note that certain items are excluded from our warranty.
It is important to note that this warranty applies to the original purchaser only. We highly recommend that you adhere to the service schedule to ensure that your bike is properly maintained and that any issues are promptly addressed.
Our service schedule serves as a minimal guide, and we recognize that machines used in harsh environments and on severe terrain may require more maintenance as and when required. As with any enduro machine, performing daily owner checks and using the correct method of operation is essential to ensure the longevity of your machine for many years to come.
We strongly advise checking your machine before and after each use to ensure optimal performance and longevity. Particular attention should be placed on chain tension and lubrication, essential nut and bolt torque levels, tire pressures, spoke tension, and steering bearings.
To maximize the life of your battery, we recommend getting into the habit of recharging it after each ride and avoiding leaving it at a low charge level for an extended period. Please refer to the operator's manual for advice on longer storage periods.
When cleaning your machine, we advise against using a high-pressure washer as this may cause damage. Instead, we recommend using a gentle low-pressure hose with a cloth or brush. Additionally, it is important to re-grease under the fork dust covers monthly to ensure smooth operation.
Please note that certain items, such as grips, cables, belts, tires, pads & discs, and bulbs, are subject to normal wear and tear from use and are therefore not covered by the warranty. Additionally, the warranty is excluded for hire and reward, competition, or closed-circuit use.
It is important to understand that any accidental damage or damage caused by altering the standard specification with non-official components (such as tuning or modification) is entirely the responsibility of the owner and not covered by the warranty.
The Solar E-Clipse is a homologated L1E-B class moped and is fully compliant with EEC whole vehicle type approval for use on public roads, provided that it is registered, licensed, and insured correctly. We are currently in the process of obtaining these certifications and will make them available to our customers as soon as possible.
It is imperative that you wear suitable protective gear, including a helmet, eye protection, and appropriate clothing, while riding your Solar E-Clipse. At Solar, we prioritize rider safety and urge all riders to exercise caution and respect for their fellow riders and the environment.
Please note that Solar products' specifications and appearance are subject to change without prior notice and may vary based on specific requirements and conditions. For more information, we encourage you to contact your local Solar dealer.