We offer FREE UK shipping for all Electric Scooters only!

Our goal is to offer you the best shipping options, no matter where you live in the UK . Every day, we deliver to customers across the UK and WorldWide, ensuring that we provide the very highest levels of responsiveness at all times.

The time frame for order delivery is divided into two parts: 

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent out within 24 hours after the order is placed Monday to Friday.Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. This is same working day after for orders placed by 11am and next working day for orders placed after 11am. All orders are delivered within 2 - 4 working days after dispatch.

International Shipping

International deliveries will take 5-10 working days depending on the country where your order is being shipped to.

Please note there may be an additional custom duty depending on your country's jurisdiction. Please consult with your local authority to enquire about the relevant tax and duty amount. 

Tracking orders is very simple and can be done through your rrder shipping email once your order has been dispatched; you will automatically receieve tracking information within the email.

If you place an order over the weekend or on Friday, your order will not be dispatched until Monday.

You should receive your tracking information via email on the Monday.

We do provide standard free shipping for all Electric Scooter orders which typically take 2-4 working days to deliver.

An upgrade shipping option is also available which delivers in 1-2 working days subject to couriers.

If your tracking details are incorrect please contact us so we can rectify this. At times there can be accidental mistakes; but we do always ensure the right tracking information is sent to the correct customer at all times.

Yes they are legal to own but can only be used on private land.

If you change your mind after buying from us and want a refund, you have up to 14 days to let us know, and another 14 days to return the goods to us. You will need to return the product to us before we can provide a refund. Solar Scooters can help arrange the return for a charge of £25, also the item must be returned in its original packaging and the scooter must not be USED. Please kindly note upon receiving your return, any using parts or damage caused by the buyer, the cost of value will be withheld out of the refund. The refund will be refunded deducting a restocking/bank processing fee of £15-£55 depending on the price of the scooter. 

All Tron edition scooters will have a further deduction of £65, as these are custom built scooters per customers order.

If any part of the order has custom modifications which can include parts bought from third party retailers and fitted by Solar Scooters, Solar Scooter cannot provide any warranty for these parts nor take any responsibility.

To initiate a return, you need to contact us via our email address: hello@solarscooters.co.uk. Please include your order number and the reason for your return in your correspondence.

If an order is cancelled after it has been dispatched then there will be a charge to have the item returned to us. This charge is on a case by case basis. Plus the below

Please ensure you have fully charged your e-scooter before you attempt to use it. The light on your charger will turn from red to green once the e-scooter is ready to use.

For some of our models there is a battery isolator switch typically located under the charging port or on the oppasite side of the charging port-ensure this is pushed in.

Should your scooter still not turn on please contact our support team who will respond in a quick and timely manner.

Our E-scooters do not require any assembly, normally needing just the handlebars or stem of the e-scooter to be attached. The tools and bolts needed come packaged with the e-scooter.

How often you need to service your e-scooter will depend on how often you use it. 

If you are using your e-scooter every day we recommend checking it over once a week. Ensure that the tyre pressures are correct, there are no signs of excess wear and tear on key components and that all screws and bolts are securely fastened according to any instructions. 

We offer a full repair service at our showroom in West Drayton.

Should you require a maintaince or repair service;

Please email our team: hello@solarscooters.co.uk

Yes, all the e-scooters that we sell have an automatic cut off in the battery management system that will stop charging when the battery is full. We recommend keeping your battery charged up at every opportunity.

Unfortunately, punctures can occur due to a number of factors, such as the surface of the road, sharp objects, use with incorrect/low tyre pressures, excess tyre wear and excess e-scooter load.

One of the best things you can do to avoid punctures is ensure the tyre pressures are regularly checked and maintained at the manufacturers recommended level. Keeping them topped up will make it harder for sharp objects to enter the tyre, prevent pinch flats and allow puncture prevention fluid (if you have it installed) to work at its best. For Solar scooters this is 40 PSI for off road tyres with an inner tube and 45 PSI for on road tyres.

Punctures and flat tyres (even those filled with puncture prevention fluid) are not covered by returns or warranty as they are considered ‘consumable’ parts which can be prone to wear and tear over time.

Please ensure to charge your scooter for about 10 hours prior to your first usage. Also because of the nature of the lithium battery, we always encourage the user to charge your scooter as frequently as possible. A partial discharge reduces stress and prolongs battery life, so does a partial charge.

The range is roughly 30 - 50 miles depending on scooter. However this will vary based on user weight, speed, terrain, slope etc. For longer range, we always recommend you to put on dual mode instead of single and on speed setting 2.

The intermittent power cut at the rear motor Indicates the battery is low. 

Once the battery goes low it will have an intermittent power cut , this is standard for all high end scooters to protect the battery.

Also the scooter has a voltage protection mechanism, there will be an auto power cut after approximately 2 hours of usage to help protect the battery from draining out completely.

What happens is when you use full power, after a while the battery will go down and the LCD Screen will indicate a predicated battery level based on current speed and usage. However as soon as you stop for a bit or reduce speed significantly it will put the battery back so it will actually have more power than before. 

Also the bars on the display are very predictive we would advise to always use the voltmeter on your key or display for a more accurate battery level indication.

For P1 2.0, P1 Pro and FF Lite, it’s IP54. Light rain/drizzle is fine, but not in heavy rain or going through a big puddle. It's important to avoid wet, or damp conditions whenever possible. Moisture can also be a problem because it can damage both the scooter's external and internal parts. Moisture that reaches the internal system or battery can cause rusting and electrical damage. This, in turn, can affect other components such as the brake system. Moisture can also corrode the shell of the scooter easily.

You might find some scooters on the market who claim to have different waterproof grades, but unless the battery comes as a whole unit of the foot plate (which makes it very difficult to repair parts) it's virtually impossible to declare it to be completely waterproof.

Most of the scooter have a start key or Fingerprint start. And yes you can also use a D lock or chain lock.

We do provide finance on all scooters, to apply for finance please add the your order to the checkout filling in your billing and shipping details. At checkout chose the option "Klarna", this will take your through the finance option. We act only as a broker and klarna makes the final decsion weather to provide finance.

Usually the sound is from the motor which is completely normal. Please do check your disc brake is not hitting the brake pads. Please do not use any lubrication e.g. WD40.

We would recommend you to check out below video:

https://www.youtube.com/watch?v=IW_mtXmnueU

Regen brake is Parameter 9. If you wish to turn the regen-brake on, it needs to be set to number 2.

We do not recommend the user to change any parameter settings without consulting with us, some of the parameters are for voltage and brake which have all been set at the most effective.

Please ensure your parameters are specific to your scooter as each scooter model parameter settings are different.

We have only one showroom at the moment which is located in West Drayton ( a 5 minuite drive from Heathrow airport).

All services and repairs are handled at our showroom premises.

Address

Unit 2

Orbital Industrial Estate

Horton road, West Drayton

UB7 8JL

UK

At present we do not offer test rides in our showroom. However, you are able to get up close to the e-scooters to see them in person and get a feel for the size and weight.

We will do our best to repair any e-scooter, bought in to our showroom. We only work on Solar products not any other brand. If you are experiencing a problem with your product, we recommend contacting us via email to book a repair or service.

Finance can be used on accessories, or e-scootesr purchases. This requires an online application, but our teams in our showrooms will be able to help you complete the process, such that you can use this for in showroom purchases too.

The acceptance of finance is down to the finance provider as we only act as an broker.

If the product is available to purchase online then we do have this in stock for collection also.

If you've not received an email order confirmation, please check your junk/spam folders – sometimes confirmation emails can end up there!

If you still can’t see it there, please contact us at hello@solarscooters.co.uk It’s possible that there’s a typo in your contact email address, in which case we can easily rectify this.

We're sorry to hear you're having issues when trying to purchase on our website. 

If your card is being declined when attempting to make a payment we recommend contacting your bank, unfortunately we hold no control over the payment method used.

If your bank have sent you an authorisation text message, you may need to respond to this in order for your order to be processed successfully. 

Also please esnure your billing address matches your cardholder address.

We accept Visa, MasterCard, American Express, Paypal, Apple Pay and Amex Pay. In our showrooms we can also accept cash.

We also offer a selection of finance options:

Klarna

PayPal Credit

KLARNA 

 Solar Scooters Ltd. - Finance Options by Klarna

Klarna FAQ Document 

Spread the cost

You can now pay monthly for your Electric Scooter!

We offer two types of payment plan through Klarna: Pay in 3 and Slice it

Slice It

Pay over time - INTEREST FREE FOR UP TO 12 MONTHS!

• Spread the cost of your purchase into equal monthly payments.
• No complex forms during the Klarna Account application - only 4 steps!
• Credit decision made in real-time.
• Once approved, you will start a Klarna Account and make payments monthly.
• You can also use this Account to finance future purchases up to your credit limit.
• No passwords to remember. You will be emailed monthly statements.
• You can choose at any time to start paying the minimum monthly payment instead with interest.
• You’re in control. Better management of your finances to spend how and when you want.

Representative Example for Regulated Agreement With Fixed Term

Cash/purchase Price - £1,000.00

Deposit - £100.00

The total amount of credit - £900.00

Rate Of Interest - 5.9% p.a (fixed)

Interest (remeber that where there are additional charges within the total charge for credit, these should be detailed seperately and the total charge for credit should be incldued under the Representative APR) - £53.10

Duration of the agreement - 24 months

Monthly repayments £39.71*

Total amount payable - £1,053.10

The Representative APR - 5.9% APR Representative

* Missing payments can have serious consequnces for you . Your credit rating may be affected which will make it more difficult or more representative or more expensive for you to obtain credit in the future.

Representative Example for Regulated Agreement With No Fixed Term

Cash/purchase Price - £1,200.00

Deposit - £0.00

# months promotional rate of interest - 0% p.a(variable)*

Nature and amount of ay other charge - £0.00

The total amount of credit - £1,200.00

Represenative APR - 18.9% APR Representative [variable]

* If you do not make your full monthly payment, the interest free arrangement will cease and you'll be required to pay interest on a ll future payments at 18.9% APR representative.

* Missing payments can have serious consequences for you . Your credit rating may be affected which will make it more difficult or more representative or more expensive for you to obtain credit in the future.

Credit is offered subject to financial circumstances. You must be at least 18.

The Klarna Account. How It Works

1. Add items to your basket and go to the checkout.

2. Select ‘Slice it with Klarna’ and choose your promotional plan to start the online application process.

3. Provide information about your financial circumstances and carefully read the pre-contract and information documents.

4. Read the Klarna Account Agreement and click “sign” to confirm that you want to apply. The credit decision will be made instantly.

5. If you are approved, Klarna sends you a confirmation by email and sends the Klarna Account agreement by post. Confirmation and monthly statements with payment instructions are sent by email.

6. It’s easy to use again - once you’ve been approved you can order in the future with just one click.

 Pay in 3

Split the cost in 3 - Scooters under  £1,000 only

Then look no further than Pay in 3 by Klarna

• Spread the cost over 3 equal payments
• Will not affect your credit rating
• Minimum spend of £35, Maximum spend  £1,000 

  No Interest, No other fees.

What is Pay in 3?

You can now spread the cost of your purchase over three equal payments, all managed by payments supremos Klarna.

The payment for each instalment will automatically be collected from the debit or credit card you enter at the checkout.

Your first instalment will be collected when your order is confirmed by Solar Scooters ltd and the next instalments are scheduled 30 and 60 days’ later, respectively.

How to Use it…

• Add the product/s you’d like to buy at Solar Scooters. to your basket and head to the checkout
• Select ‘Slice It’ when you get to the payments stage...
• Finalise your order, you’ll then head to Klarna automatically and be asked to enter your credit/debit card information
• Press ‘Place Order’ and either of the following will happen:

Your ‘Slice It’ payment will be approved and your order will then be confirmed by Solar Scooters You’ll pay a third on confirmation of your order by Solar Scooters and then the 2nd instalment 30 days later and the third and final instalment 60 days from the order date.

You’re ‘Slice It’ payment has not been approved (see FAQ below) and you have the option to return to Solar Scooters to change to alternative payment method

What do you need to use ‘Slice It In 3’, you must:

• be 18 years’ old, or more!
• have a valid mobile number and email address
• Have a UK residential address
• Have a UK bank account with good credit history
• Have a credit/debit card that’s valid for 60 days or more from the order date

Pay in 3 Support and Frequently Asked Questions

If you need further assistance you can contact Klarna’s customer care team for free, or use our online chat service.

Please find links below to Klarna's website where you can find more information on Klarna.
Click here for information regarding Klarna’s products..
Click here for frequently asked questions or Klarna's Customer Service
www.klarna.com/uk/customer-service

Local number: 0203 0050 833
Freephone number: 0808 1893 333

• How does Pay later in 3 work? Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by The E-Scooter Co. and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
• Am I eligible for Pay later in 3? To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.
• How can I increase my chances of being accepted for Pay later in 3? Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
• What do I need to provide when I make a purchase? If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
• Will a credit search take place against me? Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor The E-Scooter Co. run credit searches against you that could impact your credit rating.
• Why have I not been offered Pay later in 3? Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
• What are my payment options with Klarna? Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
• What happens if I cancel or return my order? As soon as The E-Scooter Co. have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
• What happens if I don’t pay for my order? Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at The E-Scooter Co. from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
• I have been asked to go to Klarna's site. Is this correct? You can view all of your Klarna purchases and payment schedule simply by logging onto www.klarna.com/uk.
• What do I need to provide when I make a purchase? If you want to make a purchase with Klarna you need to provide your name, address, email address and mobile phone number. For some orders you may need to provide your date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.
• Is my payment information safe? Payment information is processed securely by Klarna. No card details are transferred to or held by The E-Scooter Co. All transactions take place via connections secured with the latest industry standard security protocols.
• Can I pay before the due date? No, this is not currently possible for Pay later in 3 purchases.
• Have you received my payment? Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
• What happens to my statement, when I've returned the goods? Once The E-Scooter Co. has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
• I've received a statement, but I've not yet received my goods. In the event that your goods have not been received please call The E-Scooter Co. to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.
• I have cancelled my order. How long will it take until I receive my refund? As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
• I have asked for a refund. How will I be refunded? Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
• I haven’t received an email with my statement/payment information. You can log in at www.klarna.com/uk where you will find all of your orders and payment schedule information.
• I still have questions regarding payment, how can I get in touch? Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

Manage your Klarna Account

You can review your latest buys and settle your monthly statement at any time by accessing your Klarna account at www.klarna.com. If you need further assistance you can contact our customer care team for free, or use our online chat service.

www.klarna.com/uk/customer-service
 
Local number: 0203 0050 833
Freephone number: 0808 1893 333

Please find links below to Klarna's website where you can find more information on Slice it.

Click here for information regarding Slice it
Click here for frequently asked questions or Klarna's Customer Service 

Slice it Support and Frequently Asked Questions…

• How does Slice it work? Spread the cost of your purchase into equal monthly payments with 18.9% interest. Slice it is a promotional plan on the Klarna Account.
• How do I use Slice it? When you shop online, Klarna’s system reviews each order to determine which payments options are available to you. If Slice it is offered, simply select this option. The first time you shop with Slice it you will be asked in to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Slice it after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.
• I have been asked to go to Klarna's site. Is this correct? If you have chosen to pay with Slice it by Klarna, Klarna will send you an email with further details on how to pay.
• Can I pay less than the amount owed each month? You can at any time chose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you chose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It’s up to you.
• Do I need to be 18? Slice it is only available to people aged 18 or over and is an online exclusive payment method.
• How do I manage my Klarna Account? Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.
• How can I increase my chances of being accepted for Slice it? Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
• How is my statement sent? If you chose to use Slice it, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.
• What do I need to provide when I make a purchase? If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be send to your email address. It's very important, that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.
• Is my payment information safe? Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.
• How do I make a payment? First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.
• I haven't received an email with my statement. Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.
• I have cancelled my order. How long will it take until I receive my refund? As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
• What happens if I cancel or return my order? As soon as The E-Scooter Co. have accepted your cancellation/return, then Klarna will make any necessary adjustments your balance and provide further help if needed.
• I have cancelled my order. How long will it take until I receive my refund? As soon as the store have registered your cancellation or your return, we will credit the balance back to your Klarna Account within next 5 business days.
• I have asked for a refund. How will I be refunded? If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.
• I've received my monthly statement and a payment is due, but I've not yet received my goods. You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.
• I still have questions regarding payment. Visit www.klarna.com/uk for Customer Service for a full list of FAQ’s, live chat and telephone options.
• Can I view Klarna's Terms and Conditions? You will be able to view terms that specifically relate to your order as you go through the checkout process with Klarna. You can also view Klarna's user terms here.

Solar Scooters Limited Unit 9 Orbital Industrial Estate, Horton Road West Drayton, UB7 8JL is authorised and regulated by the Financial Conduct Authority (no 967677) and acts as a credit intermediary and not a lender, offering credit products provided [exclusively by Klarna Financial Services UK Limited] [by a limited number of finance providers, including Klarna Financial Services UK Limited]. Please note that [Pay in 3 instalments] [and] [Pay in 30 days] agreements are not regulated by the FCA. Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs and late fees apply.

http://klarna.com/uk/terms-and-conditions

You can contact us through our contact page! We will be happy to assist you.