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All your questions answered


How long will it take to get my order?

We offer FREE UK shipping for all Electric Scooters only!

Our goal is to offer you the best shipping options, no matter where you live in the UK . Every day, we deliver to customers across the UK and WorldWide, ensuring that we provide the very highest levels of responsiveness at all times.

The time frame for order delivery is divided into two parts: 

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent out within 24 hours after the order is placed Monday to Friday.Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. This is same working day after for orders placed by 11am and next working day for orders placed after 11am. All orders are delivered within 2 - 4 working days after dispatch.

International Shipping

International deliveries will take 5-10 working days depending on the country where your order is being shipped to.

Please note there may be an additional custom duty depending on your country's jurisdiction. Please consult with your local authority to enquire about the relevant tax and duty amount. 

Can I track my order?

Tracking orders is very simple and can be done through your rrder shipping email once your order has been dispatched; you will automatically receieve tracking information within the email.

Orders placed over the weekend

If you place an order over the weekend or on Friday, your order will not be dispatched until Monday.

You should receive your tracking information via email on the Monday.

Is it possible to upgrade the shipping option?

We do provide standard free shipping for all Electric Scooter orders which typically take 2-4 working days to deliver.

An upgrade shipping option is also available which delivers in 1-2 working days subject to couriers.

What to do if the tracking details are incorrect

If your tracking details are incorrect please contact us so we can rectify this. At times there can be accidental mistakes; but we do always ensure the right tracking information is sent to the correct customer at all times.


Are Electric Scooters legal in the UK?

Yes they are legal to own but can only be used on private land.

Can I return my product?

If you change your mind after buying from us and want a refund, you have up to 14 days to let us know, and another 14 days to return the goods to us. You will need to return the product to us before we can provide a refund. Solar Scooters can help arrange the return for a charge of £25, also the item must be returned in its original packaging and the scooter must not be USED. Please kindly note upon receiving your return, any using parts or damage caused by the buyer, the cost of value will be withheld out of the refund. The refund will be refunded deducting a restocking/bank processing fee of £15-£55 depending on the price of the scooter. 

All Tron edition scooters will have a further deduction of £65, as these are custom built scooters per customers order.

If any part of the order has custom modifications which can include parts bought from third party retailers and fitted by Solar Scooters, Solar Scooter cannot provide any warranty for these parts nor take any responsibility.

To initiate a return, you need to contact us via our email address: Please include your order number and the reason for your return in your correspondence.

How to cancel an order?

If an order is cancelled after it has been dispatched then there will be a charge to have the item returned to us. This charge is on a case by case basis. Plus the below

Electric scooter does not turn on

Please ensure you have fully charged your e-scooter before you attempt to use it. The light on your charger will turn from red to green once the e-scooter is ready to use.

For some of our models there is a battery isolator switch typically located under the charging port or on the oppasite side of the charging port-ensure this is pushed in.

Should your scooter still not turn on please contact our support team who will respond in a quick and timely manner.

Do the electric scooters require assembly?

Our E-scooters do not require any assembly, normally needing just the handlebars or stem of the e-scooter to be attached. The tools and bolts needed come packaged with the e-scooter.

How often should an electric scooter be serviced?

How often you need to service your e-scooter will depend on how often you use it. 

If you are using your e-scooter every day we recommend checking it over once a week. Ensure that the tyre pressures are correct, there are no signs of excess wear and tear on key components and that all screws and bolts are securely fastened according to any instructions. 

My scooter was in an accident or I have damaged my scooter?

We offer a full repair service at our showroom in West Drayton.

Should you require a maintaince or repair service;

Please email our team:

Can an electric scooter be left on charge overnight?

Yes, all the e-scooters that we sell have an automatic cut off in the battery management system that will stop charging when the battery is full. We recommend keeping your battery charged up at every opportunity.

Flat tyres

Unfortunately, punctures can occur due to a number of factors, such as the surface of the road, sharp objects, use with incorrect/low tyre pressures, excess tyre wear and excess e-scooter load.

One of the best things you can do to avoid punctures is ensure the tyre pressures are regularly checked and maintained at the manufacturers recommended level. Keeping them topped up will make it harder for sharp objects to enter the tyre, prevent pinch flats and allow puncture prevention fluid (if you have it installed) to work at its best. For Solar scooters this is 40 PSI for off road tyres with an inner tube and 45 PSI for on road tyres.

Punctures and flat tyres (even those filled with puncture prevention fluid) are not covered by returns or warranty as they are considered ‘consumable’ parts which can be prone to wear and tear over time.

P1 2.0, P1 Pro And FF Lite FAQs

How long do I need to charge my scooter for?

Please ensure to charge your scooter for about 10 hours prior to your first usage. Also because of the nature of the lithium battery, we always encourage the user to charge your scooter as frequently as possible. A partial discharge reduces stress and prolongs battery life, so does a partial charge.

Roughly how many miles do you get for each mode on a full charge? Eco - cruise - sport.

The range is roughly 30 - 50 miles depending on scooter. However this will vary based on user weight, speed, terrain, slope etc. For longer range, we always recommend you to put on dual mode instead of single and on speed setting 2.

MY scooter had some intermittent power cut, can you help?

The intermittent power cut at the rear motor Indicates the battery is low. 

Once the battery goes low it will have an intermittent power cut , this is standard for all high end scooters to protect the battery.

Also the scooter has a voltage protection mechanism, there will be an auto power cut after approximately 2 hours of usage to help protect the battery from draining out completely.

What happens is when you use full power, after a while the battery will go down and the LCD Screen will indicate a predicated battery level based on current speed and usage. However as soon as you stop for a bit or reduce speed significantly it will put the battery back so it will actually have more power than before. 

Also the bars on the display are very predictive we would advise to always use the voltmeter on your key or display for a more accurate battery level indication.

What is the IP rating for this scooter, is it waterproof/ resistant?

For P1 2.0, P1 Pro and FF Lite, it’s IP54. Light rain/drizzle is fine, but not in heavy rain or going through a big puddle. It's important to avoid wet, or damp conditions whenever possible. Moisture can also be a problem because it can damage both the scooter's external and internal parts. Moisture that reaches the internal system or battery can cause rusting and electrical damage. This, in turn, can affect other components such as the brake system. Moisture can also corrode the shell of the scooter easily.

You might find some scooters on the market who claim to have different waterproof grades, but unless the battery comes as a whole unit of the foot plate (which makes it very difficult to repair parts) it's virtually impossible to declare it to be completely waterproof.

How do you lock the scooter up? Can you put a U/ D lock round it?

Most of the scooter have a start key or Fingerprint start. And yes you can also use a D lock or chain lock.

Do you offer any finance for your scooters?

We do provide finance on all scooters, to apply for finance please add the your order to the checkout filling in your billing and shipping details. At checkout chose the option "Klarna", this will take your through the finance option. We act only as a broker and klarna makes the final decsion weather to provide finance.

My front or back wheel groans a lot. Will this get better, or is there something I need to lubricate?

Usually the sound is from the motor which is completely normal. Please do check your disc brake is not hitting the brake pads. Please do not use any lubrication e.g. WD40.

Regen braking is either very slight, or not switched on. Is this one of the settable parameters?

We would recommend you to check out below video:

Regen brake is Parameter 9. If you wish to turn the regen-brake on, it needs to be set to number 2.

We do not recommend the user to change any parameter settings without consulting with us, some of the parameters are for voltage and brake which have all been set at the most effective.

Please ensure your parameters are specific to your scooter as each scooter model parameter settings are different.


Do you have a Showroom?

We have only one showroom at the moment which is located in West Drayton ( a 5 minuite drive from Heathrow airport).

All services and repairs are handled at our showroom premises.


Unit 2

Orbital Industrial Estate

Horton road, West Drayton



Is it possible to test ride an electric scooter?

At present we do not offer test rides in our showroom. However, you are able to get up close to the e-scooters to see them in person and get a feel for the size and weight.

Do you offer repair and services?

We will do our best to repair any e-scooter, bought in to our showroom. We only work on Solar products not any other brand. If you are experiencing a problem with your product, we recommend contacting us via email to book a repair or service.

Is it possible to pay in instalments in the showrooms?

Finance can be used on accessories, or e-scootesr purchases. This requires an online application, but our teams in our showrooms will be able to help you complete the process, such that you can use this for in showroom purchases too.

The acceptance of finance is down to the finance provider as we only act as an broker.

Is a certain item in stock in your showroom?

If the product is available to purchase online then we do have this in stock for collection also.

Billing and Payments

No order confirmation

If you've not received an email order confirmation, please check your junk/spam folders – sometimes confirmation emails can end up there!

If you still can’t see it there, please contact us at It’s possible that there’s a typo in your contact email address, in which case we can easily rectify this.

Checkout Problem

We're sorry to hear you're having issues when trying to purchase on our website. 

If your card is being declined when attempting to make a payment we recommend contacting your bank, unfortunately we hold no control over the payment method used.

If your bank have sent you an authorisation text message, you may need to respond to this in order for your order to be processed successfully. 

Also please esnure your billing address matches your cardholder address.

What payment methods are accepted?

We accept Visa, MasterCard, American Express, Paypal, Apple Pay and Amex Pay. In our showrooms we can also accept cash.

We also offer a selection of finance options:


PayPal Credit


Any questions?

You can contact us through our contact page! We will be happy to assist you.

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