Solar Scooters Two-Year Limited Warranty Summary

Solar Scooters warrants all scooters against defects in materials and workmanship for two year from the date of original online purchase. Solar Scooters does not warrant against normal wear and tear, nor damage caused by accident or abuse. The warranty is automatically registered and started from the date of purchase. Solar Scooters can only honour warranty claims if you can provide proof of purchase.

If you submit a valid claim under this warranty, Solar Scooters will either repair, replace, or refund your Solar Scooters at its own discretion. Warranty benefits are in addition to rights provided under local consumer laws.

Who is covered?

The original purchaser who bought the product from our website or shop. Proof of purchase is required.

Due to the technical nature of electric scooters all repairs must be undertaken by Solar Scooters UK. Any unauthorised repairs or attempts to repair will invalidate the warranty, unless authorised by Solar Scooters. Please ensure your read the manual in detail before using your electric scooter to avoid voiding your warranty.

What is covered?

Solar Scooters offers a two-year warranty which covers any defective components such as the frame, footboard, motor, display and controller. All wearing parts, small parts and screws are excluded from this warranty. We offer a warranty period of one year on the battery. All warranty claims must be supported by a proof of purchase and apply only to the original purchaser of the product. The warranty is not transferrable. The customer will also be liable for all inward and outbound delivery charges.

What is not covered?

Second hand product, those obtained via 3rd party re sellers, modified or altered product, poorly maintained product (left outside). Normal wear & tear on tires e.g. punctures, brake discs, horn, light etc., any water damage, failure or loss caused by accident, misuse, neglect, theft, excessive load, transport damage, cosmetic issues such as fading or scratches or any other cause not arising from defects in material or workmanship. In cases where failure is due to wear and tear or lack of maintenance we do offer costed repair & servicing. Please email hello@solarscooters.co.uk for any repair queries with your order number.

Exchanges (If applicable)

We only replace items if they are defective or damaged.